DKPK Privacy Policy – How We Keep Your Information Safe

01 Introduction & Scope

This Privacy Policy describes how DKPK collects, stores, and uses your personal information. By using the DKPK website, mobile app, or any of our services, you are considered to have agreed to this policy.

This policy applies to every DKPK user — registered members, guests, and visitors browsing for information. We may update this policy at any time. You will be notified in advance of any significant changes.

02 What Information Is Collected

DKPK collects several types of information. Some is provided directly by you, while some is collected automatically.

Information You Provide Directly:

• Name, Date of Birth & Nationality (collected at registration)
• Mobile Number or Email Address
• National ID or Passport Details (for KYC verification)
• Payment-related details — bKash/Nagad/Rocket numbers or bank account information
• Content of Messages or Complaints Sent to Support

Information Collected Automatically:

• Device Type, Operating System & Browser Information
• IP Address & Approximate Location
• Usage patterns such as time spent on each page and which games you played
• Date & Time of Login and Logout
• Session Cookies & Performance Cookies

03 How Your Information Is Used

DKPK collects your data for specific purposes and does not use it beyond those purposes.

DKPK may send you emails or SMS messages about bonus offers, new games, or special events. To stop receiving these marketing messages, contact support at any time or click the Unsubscribe link in any message.

04 Who Your Information Is Shared With

DKPK does not sell your personal information. However, limited data may be shared with trusted partners as necessary to operate the service.

• Payment Processor: The information required to process transactions via bKash, Nagad, Rocket, or your bank is shared with those providers. All such sharing is fully encrypted.
• Game Provider: Companies such as Pragmatic Play or Evolution Gaming only receive game session data — never your personal identification details.
• KYC Verification Service: KYC documents may be shared with authorized third-party verification platforms solely for identity confirmation purposes.
• Legal Authority: DKPK may be legally required to disclose information in response to a court order or a valid request from a regulatory authority.

05 Data Retention & Expiry

DKPK retains your information for as long as necessary. The general policy is:

• Active account data is retained for up to five years after account closure. This is required for legal and regulatory compliance.
• KYC documents are retained for the period required by applicable legal obligations.
• Transaction history is retained for a minimum of five years.
• Support messages are retained for up to two years.
• Cookie and session data is generally deleted within 30 days.

DKPK's servers are housed in secure data centers under 24-hour security monitoring. A combination of firewalls, access controls, and encryption is used to prevent unauthorized access.

06 Your Data Rights

You have several rights over your personal data at DKPK. To exercise any of these rights, contact our support team or reach us at privacy@dkpk.best.

07 Cookies & Tracking Technologies

DKPK's website and app use cookies — small text files stored in your browser that help the site remember your preferences.

• Essential Cookies: These are essential for maintaining login sessions and security. They cannot be disabled.
• Functional Cookies: Your language preference, theme, or game settings are remembered. Disabling these cookies means you will need to reconfigure your settings each time.
• Analytics Cookies: Anonymous data — such as which pages are visited most or which games are played most — is used to improve the site.
• Third-Party Cookies: Game provider cookies track game performance. DKPK does not have direct control over these cookies.

You can disable cookies fully or partially through your browser settings. Keep in mind that turning off all cookies may affect some features of the site.

08 Protection of Minors' Data

DKPK strictly does not serve anyone under 18. We never knowingly collect personal information from minors.

If someone provides false age information to open an account and this is later proven, the account will be immediately closed and all collected data will be deleted.

If you suspect that a minor is using DKPK, please let us know. We will take immediate action.

09 What Happens in the Event of a Data Breach

DKPK maintains the highest security standards. However, as with any digital service, absolute guarantees cannot be made. In the event of a data breach:

• DKPK will notify the relevant regulatory authority within 72 hours.
• Affected users will be notified directly via email or SMS.
• You will be clearly informed of the nature of the breach, the type of data affected, and the steps DKPK is taking in response.
• Users will be instructed to take the necessary steps, including changing their passwords.

10 Contact & Complaints

If you have any questions, concerns, or complaints regarding the Privacy Policy, please contact DKPK:

• Email: support@dkpk.best
• Live Chat: Click the chat icon at the bottom right of the website
• Response Time: Typically responded to within 48 hours

DKPK takes your privacy complaints seriously and works to resolve them. If you feel your complaint has not been adequately addressed, you have the right to escalate it to the relevant data protection authority.